Return Policy

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Return request is raised within 7 days of delivery
Item is unused, unwashed, and in original condition
Original packaging and tags are intact
Proof of purchase (order number) is provided

Non-Returnable Items

The following cannot be returned or exchanged:

Personalised or customised products (with name, message, or photo)
Perishable or consumable gift items (chocolates, candles that have been used, etc.)
Items marked as "Final Sale" or "Non-Returnable" on the product page
Gift cards and vouchers

How to Initiate a Return

For any support related to returns or exchanges, please connect with us on WhatsApp for the fastest resolution.

Message us on WhatsApp with your order number and reason for return.
Upload an unboxing video and clear photographs of the item and packaging (required for all returns/damaged items).
Our support team will assist you with further steps on WhatsApp within 24 hours.
Pack the item securely and hand it to our pickup partner.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to the original payment method:

Online payments: Refund to original card/bank account
Cash on Delivery: Refund via bank transfer (NEFT/IMPS) — please provide your bank details

Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please connect with us on WhatsApp within 48 hours of delivery. Share your unboxing video and photos for immediate support. We will arrange a free replacement or full refund at your preference.

Exchange Policy

We currently do not offer direct exchanges. If you'd like a different product, please initiate a return and place a new order.

Contact Us

Have questions about a return? Connect with us on WhatsApp for support! You can also reach us at minaragifting01@gmail.com.